NOC Operator

Responsibilities

• Monitor data center systems using dashboards and alerting tools
• Acknowledge and triage alerts across compute, network, and hardware systems
• Follow structured runbooks to perform initial validation and escalate issues to appropriate teams
• Create, update, and manage tickets with accurate and timely information
• Identify recurring alerts or patterns and report them to improve reliability
• Maintain awareness of ongoing incidents and system status during your shift

Requirements

• Basic familiarity with computers, Linux systems, or IT environments
• Ability to follow structured procedures and runbooks with attention to detail
• Strong communication skills and ability to clearly document issues
• Ability to prioritize tasks and respond quickly in a fast-paced, 24/7 environment
• Willingness to learn and grow in a technical operations role

Preferred Qualifications

• Exposure to monitoring tools such as Grafana or Datadog
• Basic understanding of networking or server hardware concepts
• Interest in data centers, cloud infrastructure, or AI systems
• Strong sense of ownership and urgency with confidence to escalate issues

Benefits

• Comprehensive medical, dental, and vision coverage
• Retirement and financial wellness support
• Generous paid time off, plus holidays
• Paid parental leave
• Professional development support
• Wellness and work-from-home stipends
• Flexible work environment

About the Company

Lightning AI builds an end-to-end platform for developing, training, and deploying AI systems. Through its merger with Voltage Park, the company combines developer-first software with cost-efficient, large-scale compute, serving solo researchers, startups, and large enterprises globally.