NOC/NSCC Technician I

Responsibilities

• Provide proactive monitoring and management of the TNS payments network
• Monitor the health of customer network connectivity and performance
• Log all service incidents in the incident management system
• Manage assigned tickets through to resolution, providing timely updates and escalations
• Collaborate with internal technical support groups and third-party organizations to resolve incidents
• Perform post-incident impact analysis and support
• Maintain clear, consistent, and regular communication with internal and external customers
• Support change management activities across TNS and partner networks

Requirements

• Experience in a Technical Support or Network Operations environment
• Experience using ticketing systems for fault tracking, such as Remedy or Salesforce
• Knowledge of IP networking and WAN network protocols
• Knowledge of DSL, Wireless, and Ethernet circuit technologies
• Understanding of GPRS, LTE, and VPN technologies
• Analytical approach to fault-finding with the ability to diagnose network problems
• Strong organizational, time management, and ability to work under pressure
• Professional attitude with effective communication skills

Preferred Qualifications

• Working knowledge of the ITIL framework or ITIL foundation certification
• Experience with Cisco, Digi, Virtual Access, Linux, IPSEC, or VPN hardware and protocols
• Experience with Fortinet products, including FortiGates and FortiSwitches
• Understanding of SD-WAN solutions and cloud-based platforms such as AWS and Azure

About the Company

TNS is a leading global provider of data communication and interoperability services to diverse industries, including retail, banking, payment processing, telecommunications, and financial markets. With employees in 21 countries, we deliver mission-critical solutions to many Fortune 500 companies across more than 60 countries.