NOC Engineer

Responsibilities

• Monitor the technical stack, including servers, network, storage, databases, and applications, to ensure 24/7 production environment coverage
• Identify, analyze, report, and track alerts raised by infrastructure elements and application services
• Perform on-time escalation and reporting of alerts according to established incident management processes
• Prepare and distribute daily and weekly reports to pre-assigned recipients
• Drive incident management and monitoring to ensure all SLAs are met
• Maintain, update, and implement standard escalation procedures and notification matrices
• Develop and implement new solutions and strategies to support standard operating procedures
• Maintain wiki and technical documentation for all NOC processes and procedures

Requirements

• BTech, BE, or MCA degree
• 3-5 years of experience working in dynamic, 24x7x365 environments
• Strong Linux systems knowledge and solid networking expertise
• Proficiency with web servers such as Apache or Nginx
• Experience with AWS, Jenkins, Kibana, and Grafana
• Familiarity with scripting tools including Python and Bash
• Strong troubleshooting skills involving network protocols (TCP/IP, UDP, ICMP) and packet capture analysis (TCPDump)
• Excellent analytical skills with the ability to interpret data from various sources
• Strong multitasking, time management, and workload prioritization skills

About the Company

Arrise, powering Pragmatic Play, is a fast-growing leading B2B content provider to the iGaming industry. We offer an innovative and regulated multi-product portfolio, including slots, live casino, and bingo, striving to create engaging experiences for customers worldwide.