NOC Administrator

Responsibilities

• Monitor the Surf network for events and anomalies to prevent disruptions to customer experience
• Initiate, coordinate, and lead triage efforts to restore services during outages
• Act as a point of contact for Enterprise customers via IVR and email communication
• Facilitate customer outage and maintenance notifications
• Coordinate the dispatch of internet field support resources
• Perform 24/7 network monitoring of device fault events, network health, and dashboards
• Acknowledge and manually validate network alarms using ping or trace routes
• Create tickets for enterprise customers, network outages, and change management
• Perform in-depth troubleshooting and root cause analysis for wireless, fiber, and network aggregation incidents
• Maintain approved software revisions for wireless access devices, fiber access devices, and managed CPE

Requirements

• High School diploma or equivalent
• Ability to work 3rd shift (10:30 PM - 7:00 AM EST)
• Working understanding of BGP, OSPF, MPLS, VPLS, DWDM, SONET, and GPON
• Strong analytical and problem-solving skills
• Ability to work with a sense of urgency and multi-task effectively
• Strong attention to detail and ability to interact professionally with customers

Preferred Qualifications

• Experience or education in Engineering, IT, Computer Science, or a related field of study

About the Company

Surf Internet provides high-speed, fiber-based connectivity and network solutions to residential and enterprise customers.