NOC Administrator

Responsibilities

• Monitor the Surf network for events and anomalies to prevent disruptions to customer experience
• Initiate, coordinate, and lead triage efforts to restore services during outages
• Act as a point of contact for Enterprise customers via IVR and email communication
• Facilitate customer outage and maintenance notifications
• Coordinate the dispatch of internet field support resources
• Perform 24/7 network monitoring of device fault events and network health dashboards
• Acknowledge and manually validate network alarms using ping and trace routes
• Create tickets for enterprise customers, network outages, and change management
• Perform in-depth troubleshooting and root cause analysis for wireless, fiber, and network aggregation incidents
• Maintain approved software revisions for wireless access devices, fiber access devices, and managed CPE
• Document common tasks and procedures

Requirements

• High School diploma
• Strong analytical and problem-solving skills
• Ability to interact professionally with customers
• Ability to work with a sense of urgency and multi-task effectively
• Strong attention to detail

Preferred Qualifications

• Experience or education in Engineering, IT, or Computer Science
• Working understanding of BGP, OSPF, MPLS, VPLS, DWDM, SONET, GPON, and Active E fiber networks

About the Company

Surf Internet provides high-speed fiber-based network services and enterprise-grade connectivity solutions.