Night Manager

Responsibilities

• Supervise the guest relations team and lead by example
• Anticipate and deliver all aspects of the guest journey to the highest level
• Ensure a seamless and secure guest experience during night operations
• Proactively work to ensure guest satisfaction and smooth running of the guest services department
• Manage front desk operations including check-in/check-out and reservation management

Requirements

• Proven ability to drive guest satisfaction and handle complaints professionally
• Experience managing and motivating a team of front desk staff
• Solid understanding of front desk operations, guest billing, and reservation management
• Strong organizational and time management skills
• Ability to identify and resolve issues in a fast-paced environment
• Experience in staff training and development

Benefits

• Up to 53% off stays as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for Friends & Family
• Exclusive discounts on Breakfast, Food & Beverage, Spa, and more
• Opportunities for career growth and development

About the Company

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries.