Night Guest Service Agent

Responsibilities

• Provide a warm and friendly reception to guests upon arrival and manage efficient check-in processes
• Maintain clear and courteous communication with guests and colleagues via in-person, phone, and email
• Oversee accurate processing of guest reservations and special requests using property management systems
• Act as the primary point of contact for guests to resolve issues and provide personalized recommendations

Requirements

• Background in hotel, hospitality, or customer-facing environments
• Ability to articulate information clearly and professionally
• Proactive approach to addressing guest needs and exceeding expectations
• Ability to work a dynamic schedule including weekends, public holidays, and night shifts
• Valid working rights in Australia or New Zealand

Benefits

• Career growth through learning and development programs
• Exclusive hotel discounts (50% in Australasia, 20% for friends and family)
• International accommodation discounts across global brands
• Retail rewards and cashback at 400+ retailers in AU/NZ
• Generous parental and birthday leave
• Wellness support and EAP

About the Company

Minor Hotels is one of Australasia’s largest accommodation providers, managing a global portfolio of 560 properties across more than 58 countries under brands such as Anantara, Avani, and NH Hotels.