Night Guest Service Agent

Responsibilities

• Provide a warm and friendly reception to guests upon arrival and manage efficient check-in processes
• Maintain clear and courteous communication with guests and colleagues via in-person, phone, and email
• Oversee accurate processing of guest reservations and special requests using property management systems
• Act as the primary point of contact for guests to resolve issues and provide personalized recommendations

Requirements

• Background in hotel, hospitality, or customer-facing environments
• Ability to articulate information clearly and professionally
• Proactive approach to addressing guest needs and exceeding expectations
• Commitment to a dynamic work schedule including weekends and public holidays
• Valid working rights within Australia or New Zealand

Benefits

• Career growth through learning and development programs
• 50% off stays at Minor Hotels in Australasia and 20% off for friends and family
• International accommodation discounts across global hotel brands
• Retail rewards, cashback, and discounts at 400+ retailers in AU/NZ
• Parental and birthday leave
• Employee Assistance Program (EAP) and wellness support

About the Company

Minor Hotels is one of Australasia’s largest accommodation providers, managing a global portfolio of 640 properties across more than 66 countries under brands such as Anantara, Avani, Oaks, and NH Hotels.