Posted a day ago
Night Auditor
Sofitel London St James
Requirements
Hotel or front office experience preferred, Strong numerical skills, Cash-handling skills, Proficient in PMS, Proficient in Microsoft Office, Excellent communication skills, Ability to work night shifts
Skills
Microsoft Office
About the role
Responsibilities
- Welcome and process all late arrival guests
- Ensure guest comfort and continuity of service throughout the night
- Handle internal and external phone calls
- Manage payments and currency exchange
- Complete nightly credit checks on guests
- Provide wake-up calls and respond to guest correspondence
- Prepare nightly activity and incident reports
- Assist in preparing hand-overs for the morning shift
- Prepare reservations for early morning arrivals
- Perform concierge duties such as booking cabs and handling luggage
- Maintain cleanliness of the reception and back office areas
Requirements
- Previous hotel or front office experience preferred
- Strong numerical and cash-handling skills
- Proficiency in PMS and Microsoft Office
- Excellent customer service and communication skills
- Ability to work independently on night shifts
Benefits
- Competitive Salary and departmental incentives
- Loyalty bonus of £1,300
- Employee Benefit Card for discounted rates at Accor properties worldwide
- Free stays in the UK or Ireland (4 nights/year)
- Complimentary meals while on duty
- Special rates in F&B, Rooms & Spa
- Exceptional training and development opportunities
- Employee Assistance Program with 24/7 GP access
About the Company
At Sofitel London St James, we redefine luxury by treating a stay as an opportunity for guests to experience a unique blend of refined luxury and playful indulgence.
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Sofitel London St James · London
