New Neighbor Success Lead

Responsibilities

• Conduct personalized discovery conversations using Flow’s technology to assess client needs, preferences, and timeframes
• Articulate and tailor housing solutions across the Flow portfolio to meet individual lifestyle and budget requirements
• Own the full on-site sales motion, including tours, demonstrations, presentations, and closing
• Manage personal workflows and outcomes using Flow’s proprietary selling suite and CRM
• Provide structured input into technology roadmaps through tour notes, insights, and real-world observations
• Represent Flow in relationships with local realtors, influencers, and community events

Requirements

• 3+ years of experience in consultative sales, hospitality, real estate, or customer experience
• Strong consultative sales approach with the ability to diagnose needs and recommend solutions
• Tech-forward mindset with proficiency in CRM systems, dashboards, and automation tools
• Exceptional communication, presentation, and interpersonal skills
• Ability to analyze data signals and adapt approaches to individual client situations
• High degree of professional judgment and comfort making independent decisions

Preferred Qualifications

• Experience with autonomy in contract negotiation or professional-level decision-making
• Previous experience in the real estate or housing industry

Benefits

• Comprehensive medical, dental, vision, disability, and life insurance
• Wellness offerings including an on-staff doctor, free therapy through SpringHealth, and acupuncture
• Paid time off and paid holidays
• 401(k) retirement plan and HSA-compatible plan options
• Weekly catered lunches, wellness classes, and employee discounts on Flow hotel stays and products

About the Company

Flow is reimagining what it means to live, work, and connect. We are a brand, technology platform, and operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. Our mission is to create vibrant, human-centered communities that prioritize resident experience and foster genuine connection.