Networking ITS Field Technician

Responsibilities

• Master installation, configuration, and troubleshooting of Wavetronix core products
• Provide technical training to customers in the field or office
• Conduct technical site surveys and review project plans
• Diagnose technical problems and determine proper solutions
• Provide customer support both in the field and over the phone
• Document processes and produce detailed trip reports
• Manage on-site installation and configuration of products
• Maintain project tracking and support cases in CRM
• Travel up to 65% of the month to support customers

Requirements

• 3+ years in technical sales or technical networking support
• Previous field service experience in traffic signal/ITS cabinets
• Basic understanding of networking
• Strong written and verbal communication skills
• Ability to work flexible shifts and adapt to changing schedules
• Willingness to travel extensively

Preferred Qualifications

• Technical degree in Electrical Engineering (EE) or Electrical Engineering Technology (EET)
• Certifications in ITS or the traffic industry

About the Company

Wavetronix is the leader in Radar in the Intelligent Traffic Industry, creating innovative technologies that make the world's roads safer and more efficient.