Posted 3 hours ago
Network Voice Administrator
Info-WaysNetwork Voice Administration
Requirements
7-9 years Cisco IPT experience, SIP infrastructure expertise, Cisco UCCE/UC integration, CCNP Voice certification, SBC technology experience
Skills
CiscoSIP
About the role
Responsibilities
- Support Cisco IPT solutions and SIP infrastructure using Oracle/ACME SBC controllers
- Develop custom reports on Cisco CUIC and script new call flows for call centers
- Troubleshoot UCCE issues including scripting, log reading, and server platform logs
- Manage Voice Gateway configuration, SRST, Transcoding, and Dial Plan design
- Act as a technical SME to drive T2/T3 staff and vendors in resolving complex problems
- Lead automation initiatives for system maintenance and process efficiency
- Review and audit project documentation for delivery teams
Requirements
- 7 to 9 years of experience in CISCO IPT solutions and SIP infrastructure
- Expert understanding of Cisco Unified Communication Products (UCCE, CVP, VXML, ICM)
- Experience with Call Manager (up to 10.x), Unity, and Cisco Emergency Responder
- Proficiency with SBC technologies such as Oracle/Acme, Cisco CUBE, or CUSP
- Hands-on experience with routing protocols including BGP4, OSPF, EIGRP, and RIP
- Knowledge of telephony protocols: SIP, SCCP, MGCP, PRI, and H.323
- CCNP Voice certification or better
- Fluent English communication skills
About the Company
Info-Ways provides IT staffing and professional services solutions.
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Info-Ways · Tampa
