Network Support Engineer – L1

Responsibilities

• Monitor network and telecom infrastructure using Network Management Systems (NMS) and escalate alerts per SLAs.
• Provide L1 support for routers, switches, firewalls, wireless controllers, and access points.
• Perform hands & feet support, including cable tracing, patching, device reboots, and physical inspections.
• Support voice infrastructure including PBX, Voice Gateways, SIP, and dialer systems.
• Execute basic configurations and apply changes as directed by L2/L3 engineers.
• Maintain accurate documentation, including inventory reports, topology diagrams, and IP records.
• Adhere to ITIL processes for incident, request, and change management.

Requirements

• 5+ years of relevant work experience.
• Foundational knowledge of networking technologies including LAN/WAN, TCP/IP, VLANs, and Routing & Switching.
• Hands-on experience with Cisco, HP, or Aruba hardware.
• Understanding of firewalls and wireless infrastructure.
• Basic knowledge of Telecom and Voice infrastructure (PBX, SIP, PRI).
• Ability to follow standard operating procedures (SOPs) and remote technical instructions.
• Strong communication, coordination, and documentation skills.
• Willingness to work in shifts or on-call rotations.

About the Company

Blue Pearl PTY LTD provides specialized IT services and infrastructure support.