Network Operations Engineer II

Responsibilities

• Operate and troubleshoot a globally distributed IP or Optical network.
• Perform fault isolation and resolution on Layer 0 and 1 network issues, including patch panels, optics, and cabling.
• Manage and escalate critical network events, communicating clearly with stakeholders and field resources.
• Serve as a Tier 2 escalation point for complex troubleshooting and incident response.
• Monitor network infrastructure queues and ensure timely ticket handling in accordance with SLAs.
• Contribute to network optimization through the creation of monitors, alerts, dashboards, and performance metrics.
• Document operational processes, SOPs, and maintain accurate incident logs in ticketing systems.
• Coordinate hardware replacements via RMA processes and manage network assets.

Requirements

• 3+ years of network operations experience, specifically focusing on IP and Optical networks.
• Expertise in Optical or IP networking with strong troubleshooting skills for Layer 0 and 1 issues.
• Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG).
• Proficiency with enterprise ticketing systems such as ServiceNow or Jira.
• Bachelor’s degree in Computer Science, Networking, or a related field (or equivalent experience).
• Strong analytical skills and the ability to work autonomously in a mission-critical environment.

Preferred Qualifications

• Ciena Optical Communications certifications (OC-A or OC-P).
• Cisco Certified Network Professional (CCNP).
• Juniper Networks Certified Internet Professional (JNCIP).

Benefits

• Medical, Dental, and Vision insurance.
• 401k Plan and Life Insurance.
• Paid Time Off and Paid Holidays.
• Continuing Education and Professional Development via Udemy and Coursera.
• Tuition Reimbursement.
• Corporate Wellness Program and Employee Assistance Program.

About the Company

Astreya provides high-touch managed services and innovative solutions to help global enterprises scale their technology operations efficiently.