Network Operations Center (NOC) Analyst

About the Company

Lightning AI is the company behind PyTorch Lightning. We build an end-to-end platform for developing, training, and deploying AI systems, combining developer-first software with cost-efficient, large-scale compute.

Responsibilities

• Monitor data center systems using telemetry data, dashboards, and alerting tools
• Perform independent technical diagnosis across Linux systems, network connectivity, and hardware health
• Troubleshoot network-layer issues including connectivity, routing, and interface errors
• Triage and escalate incidents to hardware, network, or SRE teams with technical summaries
• Create and maintain detailed tickets documenting diagnostic steps and findings
• Identify recurring alert patterns to improve monitoring coverage and reliability

Requirements

• Hands-on Linux experience including command-line proficiency and system log analysis
• Practical understanding of networking concepts: TCP/IP, DNS, routing, and diagnostic tools
• Ability to independently diagnose technical issues in ambiguous situations
• Clear, precise communication and technical documentation skills
• Availability to work overnight and rotating shifts in a 24/7 environment

Preferred Qualifications

• Experience with Grafana, Datadog, or Prometheus
• Familiarity with HPC or GPU-based infrastructure
• Scripting experience in Bash or Python

Benefits

• Comprehensive medical, dental, and vision coverage
• Retirement and financial wellness support
• Generous paid time off and holidays
• Paid parental leave
• Professional development support
• Wellness and work-from-home stipends