Network Infrastructure Engineer Tier 2

Responsibilities

• Support the maintenance and management of fiber optic and wireless network infrastructures
• Manage service tickets related to outages and technical problems to minimize downtime
• Perform troubleshooting and repairs for fiber optic networks, including OTDR and splicing (single and ribbon)
• Provide smart hands triage for on-site network equipment installations and configurations
• Maintain accurate records of network configurations, maintenance activities, and repair logs
• Communicate with customers to provide updates on network status and outage resolutions
• Adhere to all company safety standards, including 100% tower attachment when working above 6 feet

Requirements

• 1+ years of experience in an IT role
• High school diploma or equivalent
• Proficiency in fiber optic troubleshooting, including OTDR and splicing
• Experience with LAN/WAN troubleshooting and networking protocols
• Proficiency in Windows environments
• Ability to lift up to 75 lbs and work in challenging weather conditions (rain, snow, extreme heat/cold)
• Availability for on-call duties, after-hours shifts, and occasional travel

About the Company

Surf Internet provides reliable high-speed internet services to residential and commercial customers through advanced fiber optic and wireless network infrastructures.