NDIS Intake and Scheduling Officer

Responsibilities

• Allocate referrals efficiently to ensure NDIS participants receive timely and appropriate services
• Collaborate with NDIS stakeholders to convert enquiries into referrals while delivering exceptional customer service
• Provide clear guidance and tailored advice to participants about our services and the broader NDIS scheme
• Work with operational teams and leaders to ensure a smooth intake and positive service delivery experience
• Manage funding requests to ensure NDIS funds are available and used appropriately
• Maintain accurate case management records, documenting all plans, progress, communications, and interactions

Requirements

• Experience in the NDIS and/or disability sector with an understanding of person-centred practice and disability service standards
• Experience in intake, case management, or similar client-facing roles
• Strong customer engagement, communication, and negotiation skills
• Proficiency in Microsoft Office and database systems
• Ability to work independently, manage priorities, and meet targets
• NDIS Worker Screening Clearance and Working with Children Check (or willingness to obtain)

About the Company

Ability Action Australia is one of the largest providers to the NDIS, supporting over 10,000 participants every year with the care they need, when and where it is needed. We utilize a multi-disciplinary team approach to build quality support services around the unique needs and goals of our participants and their families.