National VOR Support

Responsibilities

• Monitor vehicle status in real-time at dealerships and manage off-road vehicles through digital dashboards
• Track and analyze service delivery KPIs to minimize vehicle downtime
• Manage customer and dealer escalations with empathy and efficiency
• Escalate unresolved issues to supervisors when KPIs are at risk
• Coordinate with OEMs, service providers, and internal teams to expedite repairs
• Conduct detailed delay analysis to identify root causes and recommend improvements
• Generate daily, weekly, and monthly performance reports on vehicle metrics
• Maintain organized records of all vehicle service activities

Requirements

• 2-3 years of experience in vehicle service management, VOR support, or similar operational roles
• Strong understanding of service delivery KPIs and vehicle uptime optimization
• Excellent communication and interpersonal skills for managing escalations
• Ability to coordinate with OEMs, dealers, and service providers
• Proficiency in digital dashboards, data reporting tools, and automotive management systems
• Strong analytical and problem-solving skills
• Automotive industry knowledge is highly preferred

About the Company

MSX International has been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations through dealer performance, repair optimization, and consumer engagement.