National VOR Officer

Responsibilities

• Track vehicle status at dealerships and manage off-road vehicles through digital dashboards
• Work with stakeholders to ensure service delivery timelines are met and minimize downtime
• Resolve customer and dealer escalations to get vehicles back on the road promptly
• Escalate unresolved issues to supervisors when KPIs are not met
• Collaborate with OEMs and service providers to speed up repairs
• Analyze delays, generate reports, and track performance improvements
• Provide daily, weekly, and monthly reports on vehicle performance metrics

Requirements

• 2-3 years of experience in vehicle service management or a similar role
• Understanding of service delivery KPIs and performance monitoring
• Strong communication and escalation management skills
• Ability to coordinate with multiple stakeholders for effective vehicle service
• Proficiency in digital dashboards and data reporting tools

About the Company

MSX International has been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations through dealer performance improvement, repair optimization, and consumer engagement.