National Soft Services Lead

Responsibilities

• Accountable for the end-to-end delivery of cleaning and concierge services across Australia
• Ensure high-quality service models that enhance workplace experience and drive long-term value
• Maintain full Operational, Financial, People, and HSEQR accountability, including P&L ownership
• Embed ISS Global best practices across a diverse national portfolio
• Achieve all financial targets, internal budget requirements, and contract KPIs, KVIs, and SLAs
• Collaborate with senior stakeholders across property, workplace experience, and project environments
• Manage vendor partners delivering cleaning and soft services

Requirements

• Minimum 5 years of operational leadership experience across major multi-service FM contracts
• Essential subject matter expertise (SME) in Cleaning Services
• Demonstrated ability to lead multidisciplinary teams and manage complex supply chains
• Strong commercial acumen, analytical capability, and organizational discipline
• Excellent communication skills with a proactive, resilient, and customer-focused mindset
• Ability to navigate complex stakeholder environments and organizational dynamics

About the Company

ISS is a leading workplace experience and facility management company. We provide placemaking solutions that contribute to better business performance and make life easier, more productive, and enjoyable—delivered to high standards by people who care.