National Account Manager

Responsibilities

• Serve as the primary point of contact and trusted partner for strategic clients to ensure needs and expectations are met.
• Coordinate with internal sales and operations teams to manage the client journey and drive long-term loyalty.
• Act as a client advocate within the organization, addressing concerns and facilitating rapid problem resolution.
• Manage large company accounts, building relationships with key personnel and conducting regular site visits.
• Coordinate projects and participate in RFQ, RFI, and RFP processes.
• Assess and report on client satisfaction to refine service offerings and ensure contracts are negotiated to correct terms.
• Improve department processes and written procedures, with a specific focus on CRM automation.

Requirements

• Bachelor’s Degree or diploma in Business, International Business, or a similar discipline.
• Minimum of 10 years of experience within the Customs Brokerage industry.
• Minimum of 5 years of experience managing large and national accounts.
• Bilingual proficiency in Spanish and English.
• Advanced MS Office skills, including Excel, Word, PowerPoint, and Outlook.
• Valid Passport and the ability to travel occasionally to other office locations in Canada, the USA, or Mexico.

Preferred Qualifications

• Customs Certified Specialist (CCS) designation.
• Licensed Customs Broker (LCB) designation.
• Experience managing accounts specifically in Freight, Warehousing, or International Trade Compliance.

Benefits

• Competitive salary and comprehensive benefits package.
• Matching retirement plan.
• Friendly and collaborative work environment.
• Opportunities for professional development and ongoing learning.

About the Company

For over 70 years, Buckland has helped companies experience global trade in a better way. We combine trusted technologies with talented people to provide unmatched Customs Brokerage, Trade Managed Solutions, Freight Forwarding, Trade Technologies, and Warehousing/Distribution Services across Canada, the US, and Mexico.