Name Screening Lead

Responsibilities

• Manage team performance by overseeing key metrics including SLA, RFI rate, utilization, and quality pass rates.
• Oversee daily name screening operations and assist the team in conducting detailed risk analysis using various tools.
• Drive initiatives to enhance operational processes, support models, and proactively develop SOPs.
• Manage workforce planning, including headcount allocation, staffing/OT arrangements, and cost control to meet 24/7 demands.
• Lead people management efforts through regular 1:1 sessions, training, performance tracking, and cultivating company culture.
• Provide regular updates on team performance, project progress, and operational challenges to senior management.

Requirements

• 3–5 years of solid experience in name screening.
• 1–2 years of experience managing a team (ideally a team of approximately 10).
• Strong fluency in English, both written and spoken.
• Deep understanding of compliance processes and risk control frameworks across the account lifecycle.
• Strong analytical skills with proficiency in Excel and PowerPoint.
• Experience with SQL is a significant plus.
• Highly organized with the ability to manage multiple tasks and maintain high standards of accuracy.

About the Company

Airwallex is a unified payments and financial platform for global businesses. Powered by proprietary infrastructure and software, we empower over 200,000 businesses worldwide—including Brex, Rippling, and Qantas—with integrated solutions to manage business accounts, payments, spend management, and treasury at a global scale.