Posted 2 days ago
Murex Ops BA
LuxoftMurex Ops BA
Requirements
6-9 years experience as BA or Ops Analyst in Murex, Strong understanding of production support and incident management, Knowledge of Murex operational workflows and batch processing, Experience analyzing service metrics and support processes, Ability to document support workflows and process maps, Strong stakeholder management and communication skills, English C2 proficiency
Skills
MurexITSMBusiness Analysis
About the role
Responsibilities
- Assess and document current-state production support, incident management, problem management, and KTLO processes across the Murex landscape
- Analyze support workflows, ticket trends, service levels, operational controls, and handoff points to identify inefficiencies
- Facilitate workshops with support teams, operations, business users, and technology stakeholders to gather requirements
- Define and document target-state support processes, support models, escalation paths, and SLAs
- Evaluate alignment of support processes with ITSM best practices and recommend improvements to operational resilience
- Support the development of operational KPIs and reporting frameworks for Murex support functions
Requirements
- 6-9 years of experience as a Business Analyst, Operations Analyst, or Support Analyst specifically within Murex
- Strong understanding of production support, incident management, problem management, and change management
- Deep knowledge of Murex operational workflows, production environments, and batch processing
- Proven experience analyzing ticket volumes, service metrics, and operational performance data
- Ability to document support workflows, operational procedures, and process maps
- Strong stakeholder management, workshop facilitation, and communication skills
- English C2 proficiency
Preferred Qualifications
- Experience with ITIL or ITSM frameworks and tools such as ServiceNow or Jira Service Management
- Exposure to Murex release management, environment management, and production readiness activities
- Familiarity with support governance and SLA/KPI management
- Understanding of capital markets operations, trade lifecycle support, and post-trade processing
About the Company
Luxoft Financial Services has one of the world's leading Murex practices. As a top-tier Murex Alliance Partner, we are a market leader in implementation, integration, upgrade, and migration, having delivered over 200 successful projects across investment banking, asset management, and corporate treasury sectors.
ScoutJobs Agent
Get matches like this delivered daily
Sign up free — we'll pull jobs that fit your CV from across the web and rank them for you.
Get started — it's freeMurex Ops BA
Luxoft · Mexico City
