Multipurpose Receptionist

Responsibilities

• Perform guest check-in and check-out processes
• Manage reservations and provide customer service and tourist information
• Handle all shifts, including night audits and daily billing control
• Provide exceptional service and resolve customer issues effectively
• Communicate hotel storytelling and seek sales opportunities
• Support breakfast and bar services when necessary

Requirements

• Minimum of one year of experience in similar roles
• Service-oriented personality
• Proficiency in Opera Cloud is a plus
• Fluency in English is required
• French language skills are highly valued
• Strong communication, problem-solving, and organizational skills

Benefits

• Work in a beautiful hotel in the center of Madrid
• Employee benefit card offering discounted rates at Accor hotels worldwide
• Opportunities for talent development and career growth within the company

About the Company

Accor is a global hospitality leader committed to diversity and inclusion, fostering an environment where team members can be themselves and unleash their creativity.