Multimedia Technology Support Specialist

Responsibilities

• Provide comprehensive audio-visual support for classroom activities, departmental functions, and special events across university campuses.
• Maintain and troubleshoot classroom A/V equipment, including projectors, displays, microphones, document cameras, and control panels.
• Set up and operate equipment for conference calls, webinars, and video conferences using platforms like Zoom and Microsoft Teams.
• Perform regular system health checks and assist with A/V upgrades, including installation and testing of new hardware and cabling.
• Coordinate with the Network and Infrastructure team regarding A/V network requirements, VLAN configurations, and cabling standards.
• Create technical documentation, troubleshooting guides, and maintain an organized inventory of backup equipment.
• Deliver professional customer service to faculty, staff, and students via phone, email, and in-person support.

Requirements

• Bachelor's degree preferred, or a combination of four years of experience and education supporting A/V and media technology.
• Strong understanding of A/V signal flow, cabling standards (HDMI, HDBaseT, Cat6, fiber), and signal distribution.
• Basic knowledge of network fundamentals, including IP addressing, DHCP, and VLANs as they relate to networked A/V systems.
• Proven troubleshooting skills for diagnosing hardware, signal, and connectivity issues.
• Excellent customer service, written, and verbal communication skills.
• Hands-on experience with projectors, audio equipment, and video conferencing systems.

Preferred Qualifications

• Extron A/V Associate or AVIXA CTS (Certified Technology Specialist) certification.
• Experience supporting A/V systems in a higher education or complex institutional environment.
• Familiarity with Crestron or Extron control system platforms.
• Knowledge of A/V-over-IP systems (such as Dante, AES67, or NDI).
• CompTIA Network+ certification.

Benefits

• Multiple health, dental, and vision plan options.
• Up to 8% retirement plan match.
• Generous leave time, including vacation, sick, personal time, and 12+ holidays per year.
• Educational benefits: UNE tuition waiver for employees, spouses, and domestic partners.

About the Company

The University of New England (UNE) is Maine’s largest private university, offering a supportive community and hands-on learning opportunities. With campuses in Maine and a study-abroad location in Morocco, UNE is a leader in health professions, marine sciences, and the arts.