Multilingual Global Client Associate

Responsibilities

• Resolve routine and complex client service issues via phone, email, and chat, focusing on courtesy and sound judgment.
• Support clients with IBKR Trader Workstation, Web Trader, and Mobile Trader execution platforms, including trading modules and analytical tools.
• Manage cash deposits, withdrawals, position transfers, and account administration functions.
• Address inquiries regarding product availability, exchange/clearing functions, order types, routing logic, and corporate actions.
• Explain margin calculations, commission structures, interest, and fees.
• Coordinate with international Client Service divisions and internal departments such as Programming, Clearing, and Compliance.

Requirements

• Bachelor’s or advanced degree in finance, economics, or a related field.
• 2-3 years of experience in client services or a related professional field.
• Fluency in English plus one of the following: Russian, Spanish, Italian, French, or German.
• General understanding of financial instruments including stocks, options, futures, forex, and fixed-income.
• Strong verbal and written communication skills for multi-channel client interaction.
• Must possess an EU passport or a qualifying work permit/residency for Estonia.

Benefits

• Discretionary, performance-based bonus.
• Private health insurance and sport activity compensation.
• Stock incentive plan.
• Daily food allowance in the office.
• Friendly office atmosphere with frequent company outings.

About the Company

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company at the forefront of financial innovation. We provide global electronic brokerage services around the clock on a wide array of financial instruments to clients in over 200 countries and territories. Recognized by Barron's as a top online broker, we serve individual investors and institutions through cutting-edge technology and competitive pricing.