MSL Support and Clinician Engagement

Responsibilities

• Support clinician onboarding and inbound communications for the MSL team
• Triage routine medical and scientific inquiries to the appropriate MSL
• Track early ordering behavior and identify education or escalation needs
• Manage shared inboxes and document interactions in tracking systems or CRM tools
• Coordinate follow-up after MSL engagements and support workflow improvements

Requirements

• Bachelor’s degree in genetics, biology, healthcare, life sciences, or related field
• Strong written and verbal communication skills
• Highly organized with strong attention to detail
• Ability to work independently in a remote environment
• Proficiency with Microsoft Office 365 and new systems
• Willingness to travel up to 25%

Preferred Qualifications

• Experience in genetic counseling assistance, clinical genetics, laboratory medicine, or medical affairs
• Familiarity with genetic testing, rare disease workflows, or pediatric care
• Interest in a future Medical Science Liaison or Medical Affairs career

About the Company

GeneDx provides exome and genome testing and interpretation services to support earlier diagnosis and precision medicine.