Mozo

Responsibilities

• Attend to customers with kindness and efficiency, taking orders and offering options based on requirements
• Greet and see off customers, providing cordial attention throughout the service
• Monitor tables and service areas to remove dirty utensils and replenish necessary items
• Maintain clean and organized tables, stations, and service zones
• Serve food and beverages according to established standards, handling presentation and service protocols
• Verify that dishes, drinks, and canapés are in optimal condition and know their contents to guide customers
• Coordinate with the team to ensure adequate replenishment by stations and effective communication
• Maintain cleanliness of service areas including carpets, mats, and support spaces
• Proactively satisfy customer needs regarding quality, efficiency, and timeliness

Requirements

• Technical degree in Hospitality, Tourism, or related fields
• Minimum 1 year of experience in exceptional customer service and food and beverage handling in fast-paced environments
• Intermediate or advanced English level for guest interaction and menu explanation
• Knowledge of gastronomy, ingredients, and preparation methods
• Desirable knowledge of HACCP, Food Safety, and LQA standards
• Ability to organize, plan, and communicate effectively with the kitchen and staff

Benefits

• 100% covered oncology insurance for the worker (corporate rates available for partners and children)
• Courtesy experiences and preferential rates at iconic destinations
• Hotel points
• Tips
• Meals in the staff dining room
• Competitive salaries

About the Company

Andean Explorer, a Belmond Train, is South America's first luxury sleeper train. Part of the Belmond and LVMH family, we create exceptional experiences through iconic hotels, trains, and river cruises worldwide.