Move Manager

About the Company

LRG are an award-winning national property company with over 300 branches across England and Wales. We offer tailored training and development programmes and have a reputation for delivering an outstanding customer experience.

Responsibilities

• Validate property ownership data and update internal records accurately
• Conduct rigorous AML, PEPs, and sanction checks on landlords
• Obtain all relevant safety documents required to let a property
• Issue, track, and secure signed Terms of Business and Letting Agreements
• Initiate the referencing process on third-party systems
• Track, chase, and secure mandatory safety certificates including EICRs, EPCs, and Gas Safety records
• Check local authority guidelines for licensing conditions and HMO regulations
• Audit and input precise accounting directly into the platform
• Communicate with customers internally and externally to ensure a seamless move-in process

Requirements

• Exceptional data entry accuracy for financial and legal records
• Assertive and professional communication style for chasing documents via telephone
• Ability to work under pressure in a fast-paced environment to meet SLAs
• Strong problem-solving skills and ability to handle objections
• Great phone skills and ability to build rapport with internal teams and external clients
• Enthusiasm and passion for detail and delivery

Preferred Qualifications

• Previous industry knowledge is preferable but not essential
• Direct experience using bespoke software is a plus