Move and Portability Specialist

Responsibilities

• Manage a caseload of assisted or applicant households requesting to move
• Perform initial voucher application screening and eligibility verification
• Conduct client briefings and voucher issuance
• Review unit email accounts and virtual mail rooms to route documents
• Perform administrative work including data entry, logging, and record maintenance
• Prepare and send correspondence, HAP contracts, and Port packages
• Document case notes using in-house databases and electronic records
• Answer high volumes of phone calls using a phone operator system
• Perform rent calculations and review yearly recertifications

Requirements

• High school graduation or equivalent
• Three years of experience in community work or community-centered activities
• Or equivalent education and experience

Preferred Qualifications

• Call center or customer service experience
• Section 8 or rental subsidy experience
• Bilingual proficiency
• Strong troubleshooting and organizational skills
• Computer proficiency

About the Company

The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the city's housing and diversity in the city's neighborhoods.