Mountain Sales Call Center Agent

Responsibilities

• Sell Aspen Snowmass products including lift tickets, season passes, lessons, and rentals via phone
• Answer inbound calls using sales and reservation software to provide expert recommendations
• Utilize professional sales techniques to convert leads into sales
• Address general inquiries about products and the surrounding area
• Research and resolve guest issues efficiently
• Provide technical support for the Aspen Snowmass mobile app and website login processes
• Maintain organized records of training materials and meeting notes
• Build strong relationships with departments including Ski & Snowboard School and Mountain Operations

Requirements

• High School Diploma or equivalent
• Minimum of one year of professional experience
• Strong communication and comprehension skills in English
• Strong cash-handling skills and accuracy in processing payments
• Ability to learn point-of-sale (POS) systems and ticketing software

Preferred Qualifications

• College degree
• Resort experience
• Experience using a Point-of-Sale (POS) system
• Knowledge of Spanish or Portuguese

Benefits

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

About the Company

Aspen Skiing Company owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. We take pride in the coexistence of resort, community, and the environment.