Mortgage Collections Specialist

Responsibilities

• Deal with inbound and outbound telephone calls regarding early and late stage arrears on regulated and unregulated accounts
• Listen to and question customers to understand the root cause of their financial situation
• Resolve customer enquiries aiming for first contact resolution
• Identify and attempt to resolve potential customer complaints
• Identify vulnerable customers and arrange appropriate support or signposting

Requirements

• Collections experience within the Mortgage industry
• Collections experience in a regulated industry
• Experience managing the full collections journey from early to late arrears
• Exceptional customer service and communication skills
• Strong understanding of positive customer outcomes
• Empathetic approach with active listening and effective questioning skills
• Excellent attention to detail and ability to work under pressure

Benefits

• 26 days holiday plus birthday off (increasing to 30 days)
• Discretionary annual bonus and Shared Reward Bonus
• Matched pension contribution
• Health cash plan and Private medical insurance
• Life assurance and Critical illness cover
• Travel season ticket loans and Ride to work scheme
• Free local gym access and local discounts

About the Company

Together has helped thousands of people, businesses and professionals unlock their property ambitions for over 50 years with a common-sense approach to mortgages and secured loans.