Mobile Service Solutions Specialist

Responsibilities

• Guide dealerships through installation, training, and adoption of Mobile Service business
• Coach and mentor dealership staff to leverage Mobile Service effectively
• Analyze feedback and develop action plans to improve efficiency and performance
• Build and strengthen partnerships with dealer relationships and Customer Experience teams
• Use Remote Experience tools and data-driven insights to drive utilization
• Manage travel across assigned dealer territory to maximize impact

Requirements

• Home base within the assigned territory and a reliable vehicle
• Ability to travel up to 80% including driving, flights, and overnights
• 2+ years of customer-facing, coaching, or training experience
• Proficiency with technology and data analysis
• Ability to stand for extended periods and lift equipment occasionally
• Strong communication skills for interacting with all levels of dealership staff

Preferred Qualifications

• College degree or currently pursuing one
• Background in teaching, training, or coaching
• Experience in fast-paced, independent roles
• Strong organizational skills and a proactive mindset

About the Company

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years, helping clients optimize operations in sales performance, repair optimization, and consumer engagement.