Mobile Service Field Specialist

Responsibilities

• Guide dealerships through installation, training, and adoption of Mobile Service business
• Coach and mentor dealership staff to leverage Mobile Service effectively
• Analyze feedback and develop action plans to improve efficiency and performance
• Build and strengthen dealer relationships and align with Customer Experience teams
• Use Remote Experience tools and data-driven insights to drive utilization
• Manage travel across assigned dealer territory to maximize impact

Requirements

• Home base within the territory and a reliable vehicle
• Ability to travel up to 80% including driving, flights, and overnights
• 2+ years of customer-facing, coaching, or training experience
• Experience in customer service, training, or dealership operations
• Proficiency with technology and data analysis
• Ability to stand for extended periods and lift equipment occasionally

Preferred Qualifications

• College degree or currently pursuing one
• Background in teaching, training, or coaching
• Experience in fast-paced, independent roles
• Strong organizational skills and a proactive mindset

About the Company

MSX International has been a dedicated partner to leading automotive brands for over 25 years, supporting business transformation across Customer Experience, Repair Optimization, Learning, and Insights.