Mobile Service Coach

Responsibilities

• Serve as Subject Matter Expert for Mobile Service implementation, sales, operations, and workflow process mapping
• Deliver technical and non-technical training at dealerships and virtually, covering vehicle service, repair procedures, and demand generation
• Instruct technicians on proper vehicle lifting, oil extraction, and vehicle checkup processes
• Teach customer rapport building, active listening, and high-integrity sales techniques
• Assist dealership management with the development and execution of go-to-market plans
• Monitor territory KPIs and provide counsel to dealership management to achieve sales targets
• Develop parts stocking strategies to support mobile service operations
• Assist in recruiting and retaining Mobile Service Technicians and Coordinators

Requirements

• 3+ years of customer-facing experience in the automotive industry
• High School diploma (Bachelor's degree preferred)
• Ability to travel 80-85% of the time, including driving and flying
• Physical ability to perform demanding field work, including standing, bending, crouching, and crawling under vehicles
• Ability to work in outdoor environments with varied temperatures and inclement weather
• Knowledge of automotive service tools, equipment, and basic automotive systems
• Strong communication, analytical, and problem-solving skills

Preferred Qualifications

• Bachelor's Degree
• 5+ years of experience in the automotive industry, specifically in aftermarket, dealership, or retail environments
• Exceptional public speaking and presentation skills
• Proven record of accomplishment in program leadership

About the Company

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years, helping clients optimize operations in sales performance, repair optimization, and consumer engagement.