Mobile Service Coach

Responsibilities

• Serve as Subject Matter Expert for Mobile Service implementation, sales, operations, and workflow process mapping
• Deliver technical and non-technical training at dealerships and virtually, covering vehicle service, repair procedures, and demand generation
• Instruct technicians on vehicle lifting, oil extraction, and vehicle checkup processes
• Teach customer rapport, active listening, and high-integrity sales techniques to increase revenue
• Assist dealership management with go-to-market plans and KPI monitoring
• Develop parts stocking strategies to support mobile operations
• Support the recruitment and retention of Mobile Service Technicians and Coordinators

Requirements

• 3+ years of customer-facing experience in the automotive industry
• High School diploma (Bachelor's degree preferred)
• Ability to travel 80-85% of the time, including overnight stays
• Physical ability to perform demanding field work, including bending, crouching, and crawling under vehicles
• Ability to work in outdoor environments and varied weather conditions

Preferred Qualifications

• Bachelor's Degree
• 5+ years of experience in automotive service (aftermarket or dealership environment)
• Exceptional public speaking and presentation skills
• Deep knowledge of automotive service tools, equipment, and parts operations

About the Company

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years, helping clients optimize operations in sales performance, repair optimization, and consumer engagement.