Mobile Service Coach

Responsibilities

• Serve as Subject Matter Expert for Mobile Service implementation, sales, operations, and workflow process mapping
• Deliver technical and non-technical training at dealerships and virtually, covering vehicle service, repair procedures, and demand generation
• Instruct technicians on vehicle lifting, oil extraction, and vehicle checkup processes
• Teach customer rapport, active listening, and high-integrity sales techniques to increase revenue
• Assist dealership management with go-to-market plans and KPI monitoring
• Develop parts stocking strategies to support mobile service operations
• Support dealer recruitment and retention for technicians and coordinators

Requirements

• 3+ years of customer-facing experience in the automotive industry
• High School diploma (Bachelor's degree preferred)
• Ability to travel 80-85% of the time, including driving and flying
• Physical ability to perform demanding tasks: standing, bending, crouching, and crawling under vehicles
• Ability to work in outdoor environments and varied weather conditions
• Proficiency with automotive service tools and equipment

Preferred Qualifications

• Bachelor's Degree
• 5+ years of experience in automotive service (aftermarket or dealership environment)
• Exceptional public speaking and presentation skills
• Proven record of program leadership and automotive training facilitation

About the Company

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years, helping clients optimize operations in sales performance, repair optimization, and consumer engagement.