Mitarbeiter Rentenverwaltung Service Center Inbound

Responsibilities

• Act as the primary point of contact for retirees regarding pension administration inquiries
• Provide friendly and competent telephone support for questions about pension billing
• Handle inbound emails and postal correspondence efficiently
• Perform first-level support tasks and maintain master data within IT systems
• Assist users with navigating the company's internal web portal

Requirements

• Excellent German language skills for professional communication
• Strong communication skills with the ability to explain complex matters clearly
• High level of empathy, patience, and respect when interacting with elderly clients
• Strong IT literacy and the ability to use multiple applications simultaneously
• A team-oriented mindset and a reliable approach to learning new topics

About the Company

WTW (Willis Towers Watson) is a leading global advisory, broking, and solutions company. Our Business Outsourcing Germany team supports clients with the administration of occupational pension schemes, helping them turn risks into growth opportunities.