Mitarbeiter Rentenverwaltung Service Center Inbound

Responsibilities

• Act as the primary point of contact for retirees regarding company pension administration
• Provide friendly and competent telephone support for inquiries related to pension billing
• Handle incoming emails and postal correspondence efficiently
• Maintain and update master data within internal systems
• Support users with questions regarding the company's proprietary online portal
• Work closely with colleagues in a first-level support capacity to resolve client issues

Requirements

• Excellent German language skills (written and spoken)
• Strong communication skills with the ability to explain complex matters clearly
• High level of empathy, patience, and respect when interacting with elderly clients
• Strong IT literacy and the ability to navigate multiple software applications simultaneously
• Ability to remain calm and professional during challenging conversations
• Team-oriented mindset and a reliable approach to learning new topics
• Previous experience in customer service or a service center environment is a plus