Mid-Market Director – Absence, Disability Management and Life Insurance (ADML)

Responsibilities

• Own ADML delivery for mid-market clients (500–5,000 lives) within an assigned U.S. geography
• Serve as the senior day-to-day ADML leader for assigned relationships, ensuring high-quality delivery and client satisfaction
• Lead projects involving the design and management of absence, disability, leave, life, and AD&D programs
• Apply deep expertise across claims, underwriting, implementation, and ongoing plan management
• Oversee vendor procurement, negotiation, optimization, and performance audits
• Partner with regional sales and leadership teams to support new business pursuits and expansion opportunities
• Help define and refine mid-market ADML processes, workflows, and delivery standards
• Serve as a people leader and mentor to consultants supporting mid-market clients
• Contribute to the development of intellectual capital, tools, and scalable solutions for mid-market ADML

Requirements

• 10+ years of experience in ADML consulting, brokerage, carrier, or vendor environments
• Strong hands-on knowledge of disability claims management, underwriting, and implementation
• Proven ability to manage complex client engagements and multiple stakeholders
• Experience operating with a high degree of autonomy and accountability
• Demonstrated flexibility and problem-solving ability in evolving environments
• Strong financial, analytical, and communication skills
• Experience mentoring or leading junior staff
• Bachelor’s degree required; quantitative coursework preferred
• State Life and Health license required within 90 days of hire
• Ability to travel approximately 15–25%, primarily day travel

Benefits

• Health and Welfare Benefits: Medical, Dental, Vision, HSA, and various insurance coverages
• Leave Benefits: Paid Holidays, Annual PTO, Short-Term and Long-Term Disability, and Parental Leave
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k)

About the Company

WTW is a leading global advisory firm that helps clients manage risk, optimize benefits, and improve workforce performance. We are currently launching a new Mid-Market ADML delivery model to better serve clients in the 500 to 5,000 life segment.