Mid-Market Customer Success Manager

Responsibilities

• Lead all aspects of the client onboarding process, including requirement gathering, webinars, and initial account setup
• Build and maintain strong relationships with key stakeholders to identify pain points and growth opportunities
• Act as a trusted advisor to clients, demonstrating how Canary’s solutions address their specific goals and minimize time-to-value
• Own a book of business and proactively identify expansion opportunities in partnership with the Sales team
• Collaborate with Product, Sales, and Operations teams to communicate client feedback and inform the product roadmap
• Develop deep product expertise to effectively communicate value and impact to mid-market clients

Requirements

• Bachelor's degree (BS/BA)
• 2-3 years of proven experience in account management or customer success
• Experience managing multiple accounts simultaneously and prioritizing tasks effectively
• Proven track record of navigating clients through complex technical challenges
• Strong communication and presentation skills with the ability to build rapport with diverse stakeholders
• Proactive, results-oriented, and customer-centric mindset

Preferred Qualifications

• Experience in a B2B SaaS environment
• Familiarity with the hotel or hospitality industry

Benefits

• Target cash compensation ranging from $104,000 - $127,000, including base salary and quarterly performance bonuses
• Stock option grant
• Canary Days: Monthly company-wide days off to ensure the team can recharge
• Self Improvement Club: Monthly budget to support personal goal achievement
• Professional Development: Budget for cross-functional professional development
• Travel Reimbursement: Stipend for visiting NY, SF, or Dallas offices and credits for stays at partner hotels

About the Company

Canary Technologies is changing the game for hotels with modern software powered by a hospitality-specific AI platform. Utilized by over 20,000 hoteliers in 100+ countries, Canary equips major brands like Marriott, IHG, and Four Seasons with the technology they need to work smarter and wow their guests.