Mid-Market Account Manager

Responsibilities

• Own and maintain relationships across a portfolio of ~160 strategic retail sellers, driving account expansion, retention, and satisfaction
• Consult with business owners and operators to uncover opportunities across operations, payments, and commerce
• Design and implement customized solutions that drive measurable business results
• Act as the voice of the customer, advocating for upmarket seller needs with Product, Engineering, and Operations teams
• Collaborate cross-functionally with Account Executives, Product Managers, and Solution Engineers to deliver integrated, scalable outcomes
• Negotiate and manage contracts and pricing, ensuring mutual wins and long-term success
• Deliver white-glove support, resolving critical issues and proactively driving engagement

Requirements

• 5+ years of experience in sales or account management, ideally within SaaS, payments, or POS technology
• Proven success growing and retaining a book of business
• Consistent overperformance on key metrics and revenue targets
• Strong discovery and consultative selling skills
• Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
• Demonstrated success retaining and expanding strategic accounts
• Experience negotiating contracts and pricing with senior stakeholders
• Exceptional written and verbal communication skills

Preferred Qualifications

• Retail industry experience

About the Company

Square is part of Block, Inc., building technology to increase access to the global economy through brands like Square, Cash App, Afterpay, and TIDAL.