Mid-Market Account Manager, Services

Responsibilities

• Own and maintain relationships across a portfolio of ~175 mid-market services sellers
• Drive account expansion, retention, and satisfaction
• Consult with business owners to uncover opportunities across payments, business management, and banking tools
• Identify opportunities for technical Square solutions and project manage execution
• Act as the voice of the customer to Product, Engineering, and Operations teams
• Negotiate contracts for use-case expansion and retention
• Deliver white-glove client service and resolve seller issues

Requirements

• 5+ years of experience in account management or sales
• Experience within SaaS, payments, or business management software
• Proven success growing and retaining a book of business
• Consistent over-performance on revenue targets
• Strong discovery and consultative selling skills
• Technical solutioning skills and requirements gathering
• Experience negotiating contracts with senior stakeholders
• Exceptional written and verbal communication skills

Preferred Qualifications

• Experience in the services industry (sports & entertainment, health & beauty, home services, or professional services)

About the Company

Square is part of Block, Inc., building technology to increase access to the global economy. Square makes commerce and financial services accessible to sellers through integrated, omnichannel solutions.