Mid-Market Account Manager

Responsibilities

• Own the full commercial relationship for a portfolio of ~60–70 mid-market wellness brands, driving both retention and revenue growth.
• Develop and execute strategic account plans to optimize platform usage and align customer outcomes with business goals.
• Lead multi-year renewal and upsell negotiations, securing long-term commitments and deepening platform adoption.
• Conduct Quarterly Business Reviews (QBRs) with executive stakeholders to review results and surface new opportunities.
• Proactively identify churn risks and design data-driven save plans to ensure customer success.
• Forecast retention and expansion performance to provide accurate visibility into revenue outcomes.
• Collaborate cross-functionally with Product, Marketing, and Finance to deliver scalable value and influence product development.

Requirements

• 2-3+ years of experience in account management, customer success, consulting, or strategic sales.
• Proven track record of managing complex commercial relationships, preferably within SaaS or technology-enabled services.
• Demonstrated ability to lead and influence executive-level relationships.
• Strong commercial acumen with experience in contract negotiation and revenue forecasting.
• Data-driven mindset with the ability to leverage insights to guide business decisions.
• Excellent communication, presentation, and organizational skills.
• Must be currently located in Australia.

About the Company

Playlist is building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. Through our brands like Mindbody and ClassPass, we empower businesses and individuals to make meaningful, real-world connections. We are on a mission to create a wellness community for all by providing cutting-edge technology that helps wellness entrepreneurs thrive.