Mid-Market Account Manager

About the Company

Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.

Responsibilities

• Own gross dollar retention and drive growth across an assigned book of business
• Run renewal cycles, prospecting within existing accounts for expansion opportunities
• Upsell and cross-sell throughout the book of business, including discovery with executives
• Partner with CSMs to manage risk and adoption while owning the commercial relationship
• Develop and cultivate deep relationships with senior executives at Director, SVP, and VP levels
• Manage and present data-driven Quarterly Business Reviews
• Serve as an internal advocate and escalation point for customers

Requirements

• 3-5+ years of account management or customer success experience in SaaS
• 1-3+ years managing expansion and renewal revenue with quota responsibility
• Proven track record of quota attainment
• Experience managing 50+ accounts in a portfolio model
• Strong history of retention and expansion revenue
• Willingness to work onsite in the San Francisco office 5 days a week
• Willingness to travel as needed for customer engagements