Microsoft Power Platform Tech Support Specialist

Responsibilities

• Provide Tier 1/Tier 2 support for incidents, service requests, and platform health issues
• Monitor platform operations using dashboards and alerts
• Respond to user queries regarding app errors, environment issues, licensing, and governance compliance
• Execute SOPs for environment provisioning, app certifications, and connector approvals
• Escalate complex or non-standard issues to Technical Experts, Tech Leads, or Microsoft
• Maintain documentation of known issues, troubleshooting steps, and solutions
• Update and manage ServiceNow Request Catalog items and their workflows
• Support user adoption through documentation, FAQs, and guidance

Requirements

• 3-5 years of experience in technical support, platform administration, or IT operations
• Strong familiarity with Power Platform fundamentals (Power Apps, Power Automate, Dataverse)
• Experience using ITSM tools such as ServiceNow or Jira
• Expertise in Microsoft 365 (SharePoint, Teams, OneDrive, Excel integration)
• Proven troubleshooting and root cause analysis skills (error code analysis, diagnostic tools, logs)
• Knowledge of Power Platform administration, governance, security, and licensing
• Strong communication skills and ability to follow complex SOPs
• Proficiency in English (C1 Advanced level)

Preferred Qualifications

• Microsoft Certifications: PL-900, PL-100, PL-200, PL-400, or AZ-900
• Programming exposure to TypeScript, JavaScript, or C#
• Experience with Azure DevOps, GitHub Actions, or CoE Toolkit
• Knowledge of data modeling, SQL, DAX, or Power Query

About the Company

Luxoft is a global provider of high-end software engineering and digital services, helping industry leaders accelerate their digital transformation through cutting-edge technology solutions.