Microsoft 365 Support Engineer

Responsibilities

• Provide Level 1/Level 2 support for M365 users including email, Teams, and OneDrive
• Troubleshoot incidents across Outlook, SharePoint, and Teams
• Manage user accounts, groups, and permissions in Azure Active Directory
• Configure Exchange Online, SharePoint Online, and OneDrive for Business
• Monitor service health and analyze performance metrics
• Manage data backups using tools like Veeam or AvePoint
• Oversee M365 license allocation and subscription renewals
• Support collaboration tools and third-party integrations
• Perform updates, patch management, and feature rollouts
• Conduct end-user training and documentation

Requirements

• 5 years of experience in M365 support or administration
• Proficiency in Azure Active Directory and Exchange Online
• Experience with SharePoint and OneDrive management
• Knowledge of backup tools like Veeam or AvePoint
• Bachelor's degree in a relevant field