Microsoft 365 Support Engineer

Responsibilities

• Manage L2/L3 incident resolution, root cause analysis (RCA), and service health monitoring for the M365 suite.
• Administer M365 tenant configurations including Exchange Online, Teams, SharePoint, OneDrive, and Intune.
• Oversee identity and access management using Entra ID (Azure AD), including Conditional Access and MFA.
• Implement and manage security and compliance controls via Microsoft Purview (DLP, retention, and eDiscovery) and Microsoft Defender.
• Support endpoint management through Intune, including device enrollment and compliance policies.
• Assist with mailbox, file, and Teams migrations and maintain operational documentation such as SOPs and runbooks.

Requirements

• 5–7 years of hands-on experience in Microsoft 365 administration and support within an enterprise environment.
• Deep expertise in Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive.
• Proficiency in Entra ID (Azure AD), Conditional Access, and identity governance.
• Hands-on experience with Microsoft Purview Compliance (DLP, retention, and audit logging).
• Strong PowerShell proficiency for managing M365 workloads.
• Mandatory Microsoft 365 role-based certification (e.g., Administrator Expert, Identity and Access Administrator, or Security Administrator).
• Educational background: BE, BTech, BCA, BSc, MCA, MBA, or MSc.

Preferred Qualifications

• Experience with hybrid environments (Exchange Hybrid, Entra Connect).
• Exposure to Microsoft Defender XDR (Defender for Endpoint, Identity, or Cloud Apps).
• Knowledge of migration tools such as SharePoint Migration Tool (SPMT), BitTitan, or Quest.
• Familiarity with ITSM tools like ServiceNow or Jira Service Management.

About the Company

Bosch Global Software Technologies Private Limited is a subsidiary of Robert Bosch GmbH, a leading global supplier of technology and services. As the largest software development center for Bosch outside of Germany, we serve as a technology powerhouse with a global footprint across the US, Europe, and the Asia Pacific region.