Mexican Customs Service Representative

Responsibilities

• Provide high-level customer service to clients, vendors, and service providers regarding import/export clearance and shipment status.
• Assist with the onboarding and administration of new customers, including account setup and inquiry resolution.
• Act as a liaison between intercompany departments to facilitate client setup and inquiries.
• Manage Continuous and Single Transaction Bond activities for the US Northern Border Brokerage Division where applicable.
• Review and prepare orders according to customer requirements and monitor the fulfillment process through completion.
• Address customer inquiries and resolve emerging problems with accuracy and efficiency.
• Maintain organized schedules to balance meetings, tasks, and future initiatives.

Requirements

• High School Diploma or equivalent.
• Minimum 2 years of experience in customs brokerage or logistics.
• Knowledge of Mexican Foreign Trade legislation.
• Bilingual proficiency in Spanish and English.
• Intermediate knowledge of MS Office (Excel, Word, Teams, and Outlook).
• Proven ability to complete complex entries.
• Strong organizational, time management, and attention to detail skills.

Benefits

• Competitive salary and benefits package above the legal requirement.
• Friendly and collaborative work environment.
• Opportunities for professional development and ongoing learning.
• The chance to be part of a growing organization.

About the Company

Buckland is a growing organization dedicated to providing efficient logistics and customs solutions. We pride ourselves on a collaborative culture and offer our employees a supportive environment to grow professionally.