Merchants Customer Service Representative

Responsibilities

• Deliver world-class customer service by responding to Merchant inquiries and concerns
• Build meaningful relationships through a consultative approach to understand Merchant needs
• Provide first contact resolution and negotiate positive outcomes for both Merchants and American Express
• Meet and exceed quality goals, compliance regulations, and productivity targets
• Navigate computer systems and digital tools to assist Merchants with online and mobile platforms
• Document essential information including payment details, address changes, and travel notifications
• Adapt and re-prioritize tasks within a fast-paced, ever-changing environment

Requirements

• Highly proficient in both Dutch and English (strong verbal and written business communication)
• Ability to multitask and remain resilient in a fast-paced, dynamic environment
• Strong interpersonal, negotiation, and influencing skills
• Excellent analytical, problem-solving, and critical thinking abilities
• High attention to detail and the assertiveness to handle difficult conversations
• A passion for delivering outstanding service and maintaining positivity in challenging situations

Benefits

• Competitive base salaries and bonus incentives
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid arrangements
• Support for financial well-being and retirement
• Generous paid parental leave policies
• Career development, training, and leadership growth opportunities
• Access to global wellness centers and confidential counseling through the Healthy Minds program

About the Company

American Express is a global leader in service excellence, dedicated to backing its customers, communities, and colleagues. With a 175-year legacy of innovation, we provide world-class customer experiences across consumer, banking, merchant, and commercial sectors. Join #TeamAmex to build a meaningful career in an inclusive environment that values your voice and impact.